CRM Operations Manager

Our client, a luxury brand, is looking to add a CRM Operations Manage to their team on a freelance basis, ASAP!

This role is hybrid in NYC, for 3 months

Responsibilities‍

• Support daily maintenance and operations within the CRM, ensuring smooth user access and views.
• Assist in configuring fields, dashboards, and basic workflows
• Manage routine data entry, system notes, and CAB submissions
• Escalate complex technical issues to the Service Lead.
• Contribute to documenting CRM processes and workflows, ensuring alignment with standards.
• Provide administrative support for tracking project tasks, timelines, and PRF submissions.
• Serve as the primary point of contact for requests with vendors, ensuring closure and compliance

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Qualifications‍

• Over 3 years of experience in CRM/CDP, primarily focused on Salesforce (Sales, Service, Marketing Clouds, CDP, and Force.com).
• Solid understanding of CRM, CDP, data analytics, data processing (including Master Data Management and Data Quality Management), and consumer database principles.
• Extensive knowledge and hands-on experience with consumer databases and CRM development and configuration.
• Proficient in writing SQL queries to extract data from multiple sources and perform comprehensive analysis.
• Capable of navigating and influencing cross-functional teams, with a strong team-player mentality.

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Please submit your resume for consideration