General Manager

Our client, an independently owned boutique hotel known for its elevated aesthetic and deeply personalized service, is seeking a dynamic, guest-obsessed operator to take the lead. In this role, you won’t just oversee the day-to-day—you’ll set the tone for the entire guest experience. From team culture to room standards to the energy in the lobby, your presence will be felt in every detail.

This is a hands-on leadership position where being on the floor, not behind a screen, is the expectation. You know the difference between good and exceptional service, and you won’t settle for anything in between.

What You’ll Do:
• Direct all aspects of hotel operations, with a strong focus on Rooms and Guest Services—including housekeeping, front desk, engineering, valet, and overall service standards.
• Act as the face of the property—greeting guests, fielding feedback, troubleshooting issues before they surface, and setting a warm, polished tone.
• Establish rigorous quality control across all spaces—from guest rooms to public areas—with a sharp eye for presentation, comfort, and maintenance.
• Lead, inspire, and hold accountable a lean, close-knit team; hiring, training, and mentoring staff while cultivating a high-performance culture.
• Ensure smooth, cost-conscious operations through smart scheduling, labor oversight, and hands-on problem-solving.
• Maintain top-tier service levels without the infrastructure of a large corporate chain—this is a nimble environment where flexibility is key.

Who You Are:
• A hospitality professional with significant luxury or lifestyle hotel experience, including deep knowledge of Rooms Division functions.
• At least three years in a General Manager or senior leadership role (such as Hotel Manager, Director of Operations, or Director of Rooms) at a full-service hotel.
• Known for being highly present—you're the kind of leader who’s walking the floors, not watching from the sidelines.
• Detail-oriented to your core; nothing slips past you, from room readiness to lighting temperature.
• Charismatic and guest-facing, with the emotional intelligence to handle anything from a staff issue to a sensitive guest request.
• Comfortable wearing many hats in a tight operation—ideally with experience in smaller, independently owned properties.
• Operationally savvy with a solid grasp on budgets, labor management, and performance benchmarks.

Additional Info:
• Full-time, schedule includes weekends and holidays as needed.
• Prior experience with major hotel platforms and systems is a plus.
• Appearance guidelines reflect the elevated aesthetic of the property.

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Please submit your resume for consideration